@import"https://fonts.googleapis.com/css2?family=DM+Sans:ital,wght@0,400;0,500;0,600;0,700;1,400&display=swap";*,*:before,*:after{box-sizing:border-box}html,body,#root{height:100%}body{margin:0;overflow:hidden}:root{--color-primary-green: #1434cb;--color-primary-blue: #4fc3ff;--color-volt-blue: #1434cb;--color-volt-blue-hover: #0d2a9f;--color-volt-blue-soft: #ddeaff;--color-volt-blue-surface: #f3f5fc;--color-accent-yellow: #ffe96e;--color-accent-pink: #f9b4ff;--color-text: var(--color-text-dark);--color-text-dark: #1d1d1d;--color-text-light: #ffffff;--color-text-muted: #666666;--color-on-primary: #ffffff;--color-success: #109648;--color-bg-success: #cafde8;--color-bg-info: #e3f5ff;--color-border: #e5e5e5;--color-surface: #ffffff;--color-surface-alt: #f8f9fa;--status-open: var(--color-volt-blue);--status-pending: #ffe96e;--status-expired: #9e9e9e;--status-solved: #4fc3ff;--status-blocked: #ff6b6b;--spacing-xs: 4px;--spacing-sm: 8px;--spacing-md: 16px;--spacing-lg: 24px;--spacing-xl: 32px;--radius-sm: 4px;--radius-md: 8px;--radius-lg: 12px;--radius-full: 9999px;--font-family: "DM Sans", -apple-system, BlinkMacSystemFont, sans-serif;--font-size-sm: .875rem;--font-size-xs: .75rem;--font-size-base: 1rem;--font-size-lg: 1.125rem;--font-size-xl: 1.25rem;--font-size-2xl: 1.5rem;--font-size-3xl: 1.75rem;--font-weight-regular: 400;--font-weight-medium: 500;--font-weight-semibold: 600;--font-weight-bold: 700;--shadow-dropdown: 0 4px 16px rgba(0, 0, 0, .12);--shadow-modal: 0 8px 32px rgba(0, 0, 0, .16);--role-admin: var(--color-primary-green);--role-agent: var(--color-primary-blue);--role-analytics: var(--color-accent-yellow);--status-active: var(--status-open);--status-inactive: var(--status-expired);--status-open-text: #1434cb;--status-pending-bg: #fff8e1;--status-pending-text: #e65100;--status-expired-bg: #eeeeee;--status-expired-text: #616161;--status-solved-text: #0277bd;--status-blocked-bg: #ffebee;--connection-online-text: #2e7d32;--connection-checking-text: #e65100;--connection-checking-led: #ffa500;--chart-grid: #e5e5e5;--chart-bar: var(--color-volt-blue);--chart-line-open: var(--color-primary-green);--chart-line-pending: var(--color-accent-yellow);--chart-line-solved: var(--color-primary-blue);--chart-line-expired: var(--status-expired);--shadow-card: 0 2px 8px rgba(0, 0, 0, .06);--shadow-card-hover: 0 4px 16px rgba(0, 0, 0, .1);--transition-fast: .15s ease;--transition-base: .2s ease;--transition-slow: .3s ease;--color-error-bg: #ffebee;--color-error-border: #ffcdd2;--chat-bg-base: #ece5dd;--chat-bg-pattern: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='56' height='56'%3E%3Cg fill='%23000000' fill-opacity='0.06'%3E%3Ccircle cx='28' cy='28' r='1'/%3E%3C/g%3E%3C/svg%3E")}html{background:var(--color-surface-alt)}html[data-font-size=small]{font-size:87.5%}html[data-font-size=medium]{font-size:100%}html[data-font-size=large]{font-size:112.5%}html[data-font-size=xlarge]{font-size:125%}[data-theme=dark]{--color-text-dark: #f5f5f5;--color-text: var(--color-text-dark);--color-text-light: #1d1d1d;--color-text-muted: #b0b0b0;--color-volt-blue: #7c96ff;--color-volt-blue-hover: #a8b8ff;--color-volt-blue-soft: rgba(124, 150, 255, .2);--color-volt-blue-surface: rgba(124, 150, 255, .12);--color-success: #00e785;--color-on-primary: #ffffff;--color-bg-success: #1a3d2e;--color-bg-info: #1a2d3d;--color-border: #3a3a3a;--color-surface: #252525;--color-surface-alt: #1e1e1e;--status-open: #00e785;--status-pending: #e6c445;--status-expired: #6e6e6e;--status-solved: #4fc3ff;--status-blocked: #ff6b6b;--shadow-dropdown: 0 4px 16px rgba(0, 0, 0, .4);--shadow-modal: 0 8px 32px rgba(0, 0, 0, .5);--role-admin: var(--color-primary-green);--role-agent: var(--color-primary-blue);--role-analytics: var(--color-accent-yellow);--status-active: var(--status-open);--status-inactive: var(--status-expired);--status-open-text: #7dd3a8;--status-pending-bg: rgba(255, 233, 110, .2);--status-pending-text: #e6c445;--status-expired-bg: #3a3a3a;--status-expired-text: #9e9e9e;--status-solved-text: #6fc9ff;--status-blocked-bg: rgba(255, 107, 107, .2);--connection-online-text: #00e785;--connection-checking-text: #ffa500;--connection-checking-led: #ffa500;--chart-grid: #3a3a3a;--chart-bar: #00e785;--chart-line-open: var(--color-primary-green);--chart-line-pending: var(--color-accent-yellow);--chart-line-solved: var(--color-primary-blue);--chart-line-expired: var(--status-expired);--shadow-card: 0 2px 8px rgba(0, 0, 0, .25);--shadow-card-hover: 0 4px 16px rgba(0, 0, 0, .35);--transition-fast: .15s ease;--transition-base: .2s ease;--transition-slow: .3s ease;--color-error-bg: rgba(255, 107, 107, .15);--color-error-border: rgba(255, 107, 107, 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rgba(251, 191, 36, .15);--status-pending-text: #fbbf24;--status-expired-bg: #1f1f28;--status-expired-text: #9ca3af;--status-solved-text: #93c5fd;--status-blocked-bg: rgba(248, 113, 113, .15);--connection-online-text: #34d399;--connection-checking-text: #fbbf24;--connection-checking-led: #fbbf24;--chart-grid: #2d2d3a;--chart-bar: #34d399;--shadow-card: 0 2px 8px rgba(0, 0, 0, .35);--shadow-card-hover: 0 4px 16px rgba(0, 0, 0, .45);--color-error-bg: rgba(248, 113, 113, .12);--color-error-border: rgba(248, 113, 113, .3);--chat-bg-base: #0b141a;--chat-bg-pattern: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='56' height='56'%3E%3Cg fill='%23ffffff' fill-opacity='0.03'%3E%3Ccircle cx='28' cy='28' r='1'/%3E%3C/g%3E%3C/svg%3E")}[data-theme=ocean]{--color-primary-green: #0ea5e9;--color-primary-blue: #38bdf8;--color-volt-blue: #1434cb;--color-volt-blue-hover: #0d2a9f;--color-volt-blue-soft: #dbeafe;--color-volt-blue-surface: #eff6ff;--color-accent-yellow: #fde68a;--color-accent-pink: #c4b5fd;--color-text-dark: #0f172a;--color-text: var(--color-text-dark);--color-text-muted: #475569;--color-success: #0ea5e9;--color-on-primary: #ffffff;--color-bg-success: #e0f2fe;--color-bg-info: #dbeafe;--color-border: #cbd5e1;--color-surface: #f8fbff;--color-surface-alt: #eef6ff;--status-open: #0ea5e9;--status-solved: #0284c7;--status-open-text: #0369a1;--status-solved-text: #0369a1;--chart-bar: #0ea5e9;--chart-line-open: #0ea5e9;--chart-line-solved: #0284c7;--chat-bg-base: #dce8f5;--chat-bg-pattern: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='56' height='56'%3E%3Cg fill='%230ea5e9' fill-opacity='0.06'%3E%3Ccircle cx='28' cy='28' r='1'/%3E%3C/g%3E%3C/svg%3E")}[data-theme=warm]{--color-primary-green: #16a34a;--color-primary-blue: #d97706;--color-volt-blue: #1434cb;--color-volt-blue-hover: #0d2a9f;--color-volt-blue-soft: #e7ebfa;--color-volt-blue-surface: #f3f5fc;--color-accent-yellow: #fcd34d;--color-accent-pink: #f9a8d4;--color-text-dark: #292524;--color-text: var(--color-text-dark);--color-text-muted: #78716c;--color-success: #16a34a;--color-on-primary: #ffffff;--color-bg-success: #ecfdf5;--color-bg-info: #fff7ed;--color-border: #e7e5e4;--color-surface: #fffdf9;--color-surface-alt: #faf6f0;--status-open: #16a34a;--status-pending: #d97706;--status-solved: #ca8a04;--status-open-text: #166534;--status-pending-text: #b45309;--status-solved-text: #a16207;--chart-bar: #16a34a;--chart-line-open: #16a34a;--chart-line-pending: #d97706;--chart-line-solved: #ca8a04;--chat-bg-base: #efe6d8;--chat-bg-pattern: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='56' height='56'%3E%3Cg fill='%2378716c' fill-opacity='0.08'%3E%3Ccircle cx='28' cy='28' 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.2s}.btn-chip:hover{background:var(--color-surface-alt)}.btn-chip.active{background:var(--color-primary-green);border-color:var(--color-primary-green);color:var(--color-on-primary)}.ui-drawer-root{position:fixed;inset:0;z-index:1200;display:flex;justify-content:flex-end}.ui-drawer-backdrop{position:fixed;inset:0;border:0;background:#0000006b;cursor:pointer}.ui-drawer{position:relative;z-index:1;display:flex;flex-direction:column;width:min(100vw,560px);height:100%;background:var(--color-surface);color:var(--color-text-dark);box-shadow:var(--shadow-modal);animation:drawer-slide-in var(--transition-base)}.ui-drawer-sm{width:min(100vw,440px)}.ui-drawer-lg{width:min(100vw,760px)}.ui-drawer-header,.ui-drawer-footer{flex-shrink:0;border-color:var(--color-border);background:var(--color-surface)}.ui-drawer-header{display:flex;align-items:flex-start;justify-content:space-between;gap:var(--spacing-md);padding:var(--spacing-lg);border-bottom:1px solid 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var(--color-border);border-radius:var(--radius-md);background:var(--color-surface);color:var(--color-text-dark);cursor:pointer;font-family:inherit;transition:border-color .15s,background .15s,color .15s}.conversation-list-status-chip:hover{border-color:var(--color-primary-green)}.conversation-list-status-chip.active{background:var(--color-primary-green);border-color:var(--color-primary-green);color:var(--color-text-light)}.conversation-list-date-row{display:flex;gap:var(--spacing-sm)}.conversation-list-date-field{display:flex;flex-direction:column;gap:3px;flex:1;min-width:0}.conversation-list-date-label{font-size:var(--font-size-xs);color:var(--color-text-muted)}.conversation-list-date-input{font-size:var(--font-size-sm);padding:var(--spacing-xs) var(--spacing-sm);width:100%}.conversation-list-filter-actions{display:flex;align-items:center;justify-content:flex-end;gap:var(--spacing-sm);padding-top:var(--spacing-xs);border-top:1px solid 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.15s}.conversation-list-filter-apply:hover{opacity:.88}.conversation-list-error,.conversation-list-loading,.conversation-list-empty{padding:var(--spacing-lg);text-align:center;color:var(--color-text-muted);font-size:var(--font-size-sm)}.conversation-list-error{color:var(--status-blocked)}.conversation-list-items{flex:1;overflow-y:auto;list-style:none;margin:0;padding:0}.conversation-item{display:block;width:100%;padding:var(--spacing-md);border:none;border-bottom:1px solid var(--color-border);background:none;text-align:left;font-family:inherit;cursor:pointer;transition:background .15s}.conversation-item:hover{background:var(--color-surface-alt)}.conversation-item.selected{background:var(--color-bg-info);border-left:4px solid var(--color-primary-blue)}.conversation-item-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:var(--spacing-xs)}.conversation-item-phone,.conversation-item-name{font-weight:var(--font-weight-semibold);font-size:var(--font-size-base);color:var(--color-text-dark)}.conversation-item-time{font-size:var(--font-size-sm);color:var(--color-text-muted)}.conversation-item-preview{font-size:var(--font-size-sm);color:var(--color-text-muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-bottom:var(--spacing-xs)}.conversation-item-footer{display:flex;align-items:center;flex-wrap:wrap;gap:var(--spacing-xs)}.conversation-item-assignee{font-size:var(--font-size-xs);color:var(--color-text-muted);margin-left:auto}.conversation-item-channel{padding:2px var(--spacing-xs);border-radius:var(--radius-sm);background:var(--color-bg-info);color:var(--color-primary-blue);font-size:var(--font-size-xs);font-weight:var(--font-weight-medium)}.conversation-item-channel-in-app{background:var(--color-bg-success);color:var(--status-open-text)}.chat-status-badge{display:inline-block;padding:2px var(--spacing-sm);border-radius:var(--radius-sm);font-size:var(--font-size-xs);font-weight:var(--font-weight-medium)}.chat-status-open{background:var(--color-bg-success);color:var(--status-open-text)}.chat-status-pending{background:var(--status-pending-bg);color:var(--status-pending-text)}.chat-status-expired{background:var(--status-expired-bg);color:var(--status-expired-text)}.chat-status-solved{background:var(--color-bg-info);color:var(--status-solved-text)}.chat-status-blocked{background:var(--status-blocked-bg);color:var(--status-blocked)}.chat-view{display:flex;flex-direction:column;height:100%;background:var(--color-surface)}.chat-view-empty{align-items:center;justify-content:center;color:var(--color-text-muted);font-size:var(--font-size-sm)}.chat-view-header{display:flex;align-items:center;gap:var(--spacing-md);padding:var(--spacing-md) var(--spacing-lg);border-bottom:1px solid 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.2s}.chat-status-dropdown-trigger:hover:not(:disabled),.chat-status-dropdown-trigger.open{border-color:var(--color-primary-green)}.chat-status-dropdown-trigger:disabled{opacity:.7;cursor:not-allowed}.chat-status-dropdown-trigger-label{min-width:60px}.chat-status-dropdown-dot{width:8px;height:8px;border-radius:50%;flex-shrink:0}.chat-status-dropdown-dot-open{background:var(--color-primary-blue)}.chat-status-dropdown-dot-pending{background:#e65100}.chat-status-dropdown-dot-expired{background:var(--status-expired)}.chat-status-dropdown-dot-solved{background:var(--color-primary-green)}.chat-status-dropdown-dot-blocked{background:var(--status-blocked)}.chat-status-dropdown-arrow{font-size:var(--font-size-xs);color:var(--color-text-muted)}.chat-status-dropdown-menu{position:absolute;top:calc(100% + var(--spacing-xs));right:0;min-width:160px;padding:0;background:var(--color-surface);border:1px solid var(--color-border);border-radius:var(--radius-md);box-shadow:var(--shadow-dropdown);z-index:50;display:flex;flex-direction:column;overflow:hidden}.chat-status-dropdown-error{padding:var(--spacing-xs) var(--spacing-md);font-size:var(--font-size-sm);color:var(--status-blocked);background:#ff6b6b1a;border-bottom:1px solid var(--color-border)}.chat-status-dropdown-item{display:flex;align-items:center;gap:var(--spacing-sm);width:100%;padding:var(--spacing-sm) var(--spacing-md);border:none;border-bottom:1px solid var(--color-border);border-radius:0;background:none;font-family:inherit;font-size:var(--font-size-sm);font-weight:var(--font-weight-semibold);color:var(--color-text-dark);cursor:pointer;text-align:left;transition:background 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var(--color-border);border-radius:var(--radius-md);box-shadow:var(--shadow-dropdown);z-index:50;display:flex;flex-direction:column;gap:var(--spacing-xs)}.chat-actions-dropdown-item{display:flex;align-items:center;width:100%;padding:var(--spacing-sm) var(--spacing-md);border:none;border-radius:var(--radius-sm);background:none;font-family:inherit;font-size:var(--font-size-sm);cursor:pointer;text-align:left;transition:background .15s}.chat-actions-dropdown-item:hover{background:var(--color-surface-alt)}.chat-view-contact-avatar{width:44px;height:44px;border-radius:50%;background:linear-gradient(135deg,var(--color-primary-green) 0%,var(--color-primary-blue) 100%);color:var(--color-text-light);font-size:var(--font-size-lg);font-weight:var(--font-weight-semibold);display:flex;align-items:center;justify-content:center;flex-shrink:0}.chat-view-contact-name{margin:0;font-size:var(--font-size-lg);font-weight:var(--font-weight-semibold);color:var(--color-text-dark);letter-spacing:-.02em}.chat-view-contact-meta{font-size:var(--font-size-sm);color:var(--color-text-muted)}.chat-view-contact-phone{font-family:ui-monospace,monospace;font-size:var(--font-size-sm)}.chat-view-channel{padding:2px var(--spacing-xs);border-radius:var(--radius-sm);background:var(--color-bg-info);color:var(--color-primary-blue);font-size:var(--font-size-xs);font-weight:var(--font-weight-medium)}.chat-view-channel-in-app{background:var(--color-bg-success);color:var(--status-open-text)}.assignee-dropdown{position:relative;flex-shrink:0}.assignee-dropdown-trigger{display:flex;align-items:center;justify-content:center;gap:var(--spacing-xs);min-width:36px;height:36px;padding:0 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var(--spacing-md);background:var(--status-blocked-bg);color:var(--status-blocked);font-size:var(--font-size-sm)}.chat-view-messages{flex:1;min-height:0;display:flex;flex-direction:column;overflow:hidden;position:relative}.chat-view-messages-scroll{flex:1;overflow-y:auto;padding:var(--spacing-lg);display:flex;flex-direction:column;gap:var(--spacing-md);background-color:var(--chat-bg-base);background-image:var(--chat-bg-pattern)}.chat-view-picker-wrapper{position:absolute;bottom:var(--spacing-sm);left:0;right:0;padding:0 var(--spacing-lg);background:transparent;z-index:30;pointer-events:none}.chat-view-picker-wrapper .auto-response-picker{pointer-events:auto}.chat-view-loading{padding:var(--spacing-lg);text-align:center;color:var(--color-text-muted)}.chat-message{display:flex;max-width:75%}.chat-message-customer{align-self:flex-start}.chat-message-agent{align-self:flex-end}.chat-message-bubble{padding:var(--spacing-sm) var(--spacing-md);border-radius:var(--radius-lg);max-width:100%}.chat-message-customer .chat-message-bubble{background:var(--color-surface-alt);border:1px solid var(--color-border)}.chat-message-agent .chat-message-bubble{background:var(--color-primary-green);color:var(--color-on-primary)}.chat-message-content{margin:0 0 var(--spacing-xs);font-size:var(--font-size-base);white-space:pre-wrap;word-break:break-word}.chat-message-footer{display:flex;align-items:center;gap:var(--spacing-xs);min-width:0}.chat-message-time{font-size:var(--font-size-xs);color:var(--color-text-muted);flex-shrink:0}.chat-message-agent .chat-message-time{color:#0009}.chat-message-status{display:inline-flex;align-items:center;color:var(--color-text-muted);flex-shrink:0}.chat-message-status-pending{color:var(--color-text-muted);opacity:.8}.chat-message-status-sent,.chat-message-status-delivered{color:var(--color-text-muted)}.chat-message-agent .chat-message-status-sent,.chat-message-agent 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#d9a521;border-radius:var(--radius-sm);background:#d9a5211f;color:#5c4400;font-size:var(--font-size-sm);cursor:pointer;max-width:100%}.chat-message-attachment:hover{background:#d9a52138}.chat-message-attachment-name{font-weight:var(--font-weight-medium);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.chat-message-attachment-size{color:#a07c2c;font-size:var(--font-size-xs)}[data-theme=dark] .chat-message-attachment,[data-theme=midnight] .chat-message-attachment{color:#f4e4b8;border-color:#6b5a1f}[data-theme=dark] .chat-message-attachment-size,[data-theme=midnight] .chat-message-attachment-size{color:#e7c65c}[data-theme=dark] .chat-message-bubble-note,[data-theme=midnight] .chat-message-bubble-note{background:#3a3320;border-color:#6b5a1f;border-left-color:#d9a521;color:#f4e4b8}[data-theme=dark] .chat-message-bubble-note .chat-message-content,[data-theme=midnight] .chat-message-bubble-note .chat-message-content{color:#f4e4b8}[data-theme=dark] .chat-message-note-label,[data-theme=midnight] .chat-message-note-label{color:#e7c65c}.chat-message-sender{font-size:var(--font-size-xs);font-weight:var(--font-weight-semibold);color:var(--color-text-muted);flex:0 1 auto;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.chat-message-agent .chat-message-sender{color:#0009}.chat-message-system{align-self:center;max-width:90%;margin:var(--spacing-xs) 0}.chat-system-pill{display:inline-block;padding:var(--spacing-xs) var(--spacing-md);background:var(--color-surface-alt);border:1px solid var(--color-border);border-radius:var(--radius-full);font-size:var(--font-size-xs);color:var(--color-text-muted);text-align:center}.chat-view-readonly-banner{padding:var(--spacing-md);margin:var(--spacing-sm);border:1px dashed var(--color-border);border-radius:var(--radius-md);background:var(--color-surface-alt);color:var(--color-text-muted);font-size:var(--font-size-sm);text-align:center}.chat-closed-panel{display:flex;flex-direction:column;gap:var(--spacing-sm);margin:var(--spacing-sm);padding:var(--spacing-md);border:1px solid var(--color-border);border-radius:var(--radius-md);background:var(--color-surface-alt)}.chat-closed-panel-info{display:flex;align-items:flex-start;gap:var(--spacing-sm);color:var(--color-text-muted)}.chat-closed-panel-text{display:flex;flex-direction:column;gap:2px}.chat-closed-panel-title{font-weight:var(--font-weight-semibold);color:var(--color-text-dark)}.chat-closed-panel-subtitle{font-size:var(--font-size-sm);color:var(--color-text-muted)}.chat-closed-panel .btn{align-self:flex-start}.chat-view-share-btn.admin-action-btn{width:36px;height:36px;background:var(--color-surface)}.chat-view-share-btn.chat-view-share-btn-copied{border-color:var(--color-primary-green);color:var(--color-primary-green)}.chat-message-input-mode-toggle{display:inline-flex;gap:var(--spacing-xs);padding:var(--spacing-xs);margin:var(--spacing-sm) var(--spacing-sm) 0;background:var(--color-surface-alt);border:1px solid var(--color-border);border-radius:var(--radius-md);width:fit-content}.chat-message-input-mode-btn{display:inline-flex;align-items:center;gap:var(--spacing-xs);padding:var(--spacing-xs) 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var(--color-border);border-radius:var(--radius-md);color:var(--color-text-muted);cursor:pointer;font-family:inherit;transition:background .2s,color .2s,border-color .2s}.chat-view-quick-reply-icon:hover:not(:disabled){background:var(--color-primary-green);color:var(--color-on-primary);border-color:var(--color-primary-green)}.chat-view-quick-reply-icon:disabled{opacity:.6;cursor:not-allowed}.chat-message-input{display:flex;flex-direction:column;width:100%;border-top:1px solid var(--color-border);background:var(--color-surface);flex-shrink:0}.chat-message-input-field-wrapper{width:100%;padding:var(--spacing-md) var(--spacing-lg);padding-bottom:var(--spacing-sm)}.chat-message-input-field{width:100%;box-sizing:border-box;padding:var(--spacing-sm) var(--spacing-md);border:1px solid 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var(--spacing-md);flex-wrap:wrap}.chat-message-input-toolbar-left{display:flex;align-items:center;gap:var(--spacing-xs);flex-wrap:wrap}.chat-message-input-btn{display:flex;align-items:center;justify-content:center;width:36px;height:36px;padding:0;background:transparent;border:none;border-radius:var(--radius-md);color:var(--color-text-muted);cursor:pointer;font-family:inherit;transition:background .2s,color .2s}.chat-message-input-btn:hover:not(:disabled){background:var(--color-surface-alt);color:var(--color-primary-green)}.chat-message-input-btn:disabled{opacity:.5;cursor:not-allowed}.chat-message-input-btn-recording{color:var(--status-blocked);animation:chat-pulse-recording 1.5s ease-in-out infinite}@keyframes chat-pulse-recording{0%,to{opacity:1}50%{opacity:.6}}.chat-message-input-separator{width:1px;height:20px;background:var(--color-border);margin:0 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var(--color-border);background:var(--color-surface-alt);animation:chat-emoji-fade-in .15s ease-out}@keyframes chat-emoji-fade-in{0%{opacity:0}to{opacity:1}}@media(prefers-reduced-motion:reduce){.connection-checking .connection-led,.connection-online 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var(--spacing-lg);background:var(--color-primary-green);color:var(--color-on-primary);border:none;border-radius:var(--radius-md);font-weight:var(--font-weight-semibold);font-family:inherit;cursor:pointer}.chat-view-send-btn:hover:not(:disabled){opacity:.9}.chat-view-send-btn:disabled{opacity:.6;cursor:not-allowed}.contact-details{padding:var(--spacing-lg)}.contact-details-empty{display:flex;align-items:center;justify-content:center;min-height:120px;color:var(--color-text-muted);font-size:var(--font-size-sm)}.contact-details-title{margin:0 0 var(--spacing-md);font-size:var(--font-size-base);font-weight:var(--font-weight-semibold)}.contact-details-list{margin:0}.contact-details-list dt{font-size:var(--font-size-sm);color:var(--color-text-muted);margin-top:var(--spacing-sm);margin-bottom:var(--spacing-xs)}.contact-details-list dt:first-child{margin-top:0}.contact-details-list dd{margin:0;font-size:var(--font-size-base)}.contact-details-nested{margin-top:var(--spacing-xs);padding-left:var(--spacing-sm);border-left:2px solid var(--color-border)}.contact-details-nested-row{font-size:var(--font-size-sm);margin-bottom:var(--spacing-xs)}.contact-details-nested-key{color:var(--color-text-muted)}.contact-details-nested-list{margin:var(--spacing-xs) 0 0;padding-left:var(--spacing-md)}.sidebar{display:flex;align-items:center;gap:var(--spacing-sm)}.sidebar-link{padding:var(--spacing-sm) var(--spacing-md);border-radius:var(--radius-md);font-size:var(--font-size-sm);font-weight:var(--font-weight-medium);color:var(--color-text-dark);text-decoration:none;transition:background .2s}.sidebar-link:hover{background:var(--color-surface-alt)}.sidebar-link.active{background:var(--color-volt-blue-surface);color:var(--color-volt-blue);box-shadow:inset 0 -2px 0 var(--color-volt-blue)}.admin-main{padding:0;flex:1;overflow:hidden}.admin-layout{display:flex;height:100%;min-height:0}.admin-sidebar{width:200px;min-width:180px;flex-shrink:0;border-right:1px solid var(--color-border);background:var(--color-surface);display:flex;flex-direction:column;overflow:hidden}.admin-nav{padding:var(--spacing-md)}.admin-nav-title{margin:0 0 var(--spacing-md);font-size:var(--font-size-base);font-weight:var(--font-weight-semibold);color:var(--color-text-muted);text-transform:uppercase;letter-spacing:.05em}.admin-nav-items{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:var(--spacing-xs)}.admin-nav-item{width:100%;padding:var(--spacing-sm) var(--spacing-md);border:none;border-radius:var(--radius-md);background:none;text-align:left;font-size:var(--font-size-base);font-family:inherit;font-weight:var(--font-weight-medium);color:var(--color-text-dark);cursor:pointer;transition:background .2s,color 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var(--color-border);box-shadow:var(--shadow-dropdown)}.admin-users-table{width:100%;border-collapse:collapse}.admin-users-table th,.admin-users-table td{padding:var(--spacing-md);text-align:left;border-bottom:1px solid var(--color-border)}.admin-users-table th{background:var(--color-surface-alt);font-weight:var(--font-weight-semibold);font-size:var(--font-size-sm);color:var(--color-text-dark)}.admin-user-cell{display:flex;align-items:center;gap:var(--spacing-sm)}.admin-user-cell-avatar{width:32px;height:32px;border-radius:50%;flex-shrink:0;overflow:hidden;display:flex;align-items:center;justify-content:center;background:var(--color-primary-green);color:var(--color-text-light);font-weight:var(--font-weight-semibold);font-size:var(--font-size-sm)}.admin-user-cell-avatar img{width:100%;height:100%;object-fit:cover}.admin-users-actions{display:flex;gap:var(--spacing-xs)}.admin-role-badge{padding:2px 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var(--spacing-sm);border-radius:var(--radius-sm);font-size:var(--font-size-xs);font-weight:var(--font-weight-medium)}.admin-status-badge.active,.admin-status-badge.online,.admin-status-badge.available{background:var(--color-bg-success);color:var(--color-text-dark)}.admin-status-badge.unavailable{background:#ffc10740;color:var(--color-text-dark)}.admin-status-badge.offline,.admin-status-badge.inactive,.admin-status-badge.disabled{background:var(--color-surface-alt);color:var(--color-text-muted)}.admin-status-active{color:var(--color-primary-green);font-weight:var(--font-weight-medium)}.admin-status-inactive{color:var(--color-text-muted)}.admin-placeholder{padding:var(--spacing-xl);color:var(--color-text-muted);font-size:var(--font-size-sm)}.admin-placeholder p{margin:0 0 var(--spacing-sm)}.admin-placeholder-hint{font-style:italic;opacity:.8}.admin-content{flex:1;min-width:0;padding:var(--spacing-lg);background:var(--color-surface-alt);overflow-y:auto}.admin-action-btn{display:flex;align-items:center;justify-content:center;width:40px;height:40px;padding:0;background:var(--color-surface-alt);border:1px solid var(--color-border);border-radius:var(--radius-md);color:var(--color-text-dark);cursor:pointer;transition:background .2s,color .2s,border-color .2s}.admin-action-btn:hover:not(:disabled){background:var(--color-primary-green);border-color:var(--color-primary-green);color:var(--color-text-dark)}.admin-auto-response-name{font-family:monospace;font-size:var(--font-size-sm);padding:2px var(--spacing-sm);background:var(--color-surface-alt);border-radius:var(--radius-sm)}.admin-auto-response-content{font-size:var(--font-size-sm);color:var(--color-text-muted);max-width:300px;display:inline-block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;vertical-align:bottom}.admin-action-btn-danger:hover:not(:disabled){background:var(--status-blocked);border-color:var(--status-blocked);color:var(--color-text-light)}.admin-action-btn:disabled{opacity:.5;cursor:not-allowed}.admin-error{display:flex;align-items:center;justify-content:space-between;gap:var(--spacing-md);padding:var(--spacing-md);background:#ff6b6b26;color:var(--status-blocked);border-radius:var(--radius-md);margin-bottom:var(--spacing-md);font-size:var(--font-size-sm)}.admin-error-dismiss{padding:0;background:none;border:none;font-size:var(--font-size-xl);color:inherit;cursor:pointer;opacity:.8}.admin-error-dismiss:hover{opacity:1}.admin-info-notice{display:flex;align-items:center;gap:var(--spacing-sm);padding:var(--spacing-md);background:var(--color-bg-info);color:var(--color-text-dark);border:1px solid var(--color-border);border-radius:var(--radius-md);margin-bottom:var(--spacing-md);font-size:var(--font-size-sm)}.confirm-overlay.modal-overlay{z-index:1100}.modal.confirm-dialog{min-width:0;max-width:440px;border-top-color:var(--status-blocked)}.confirm-dialog-body{padding:var(--spacing-lg)}.confirm-dialog-title{margin:0 0 var(--spacing-sm);font-size:var(--font-size-lg);font-weight:var(--font-weight-semibold);color:var(--color-text-dark)}.confirm-dialog-message{margin:0;font-size:var(--font-size-sm);line-height:1.5;color:var(--color-text-muted)}.confirm-dialog .form-actions{margin-top:var(--spacing-lg)}.toast-viewport{position:fixed;top:var(--spacing-lg);right:var(--spacing-lg);z-index:1300;display:flex;flex-direction:column;gap:var(--spacing-sm);max-width:min(380px,calc(100vw - 2 * var(--spacing-lg)));pointer-events:none}.toast{display:flex;align-items:flex-start;gap:var(--spacing-sm);padding:var(--spacing-md);background:var(--color-surface);border:1px solid var(--color-border);border-left:4px solid var(--color-text-muted);border-radius:var(--radius-md);box-shadow:var(--shadow-dropdown);pointer-events:auto;animation:toast-in var(--transition-base) ease}@keyframes toast-in{0%{opacity:0;transform:translate(12px)}to{opacity:1;transform:translate(0)}}.toast-success{border-left-color:var(--status-open)}.toast-success .toast-icon{color:var(--status-open)}.toast-error{border-left-color:var(--status-blocked)}.toast-error .toast-icon{color:var(--status-blocked)}.toast-info{border-left-color:var(--color-primary-blue)}.toast-info .toast-icon{color:var(--color-primary-blue)}.toast-icon{display:inline-flex;flex-shrink:0;margin-top:1px}.toast-content{flex:1;min-width:0}.toast-title{margin:0 0 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h3{margin:0;font-size:var(--font-size-lg);font-weight:var(--font-weight-semibold);color:var(--color-text-dark)}.profile-modal{display:flex;flex-direction:column}.modal-header,.profile-modal-header{display:flex;justify-content:space-between;align-items:center;padding:var(--spacing-lg);border-bottom:1px solid var(--color-border);background:var(--color-surface)}.modal-header h3,.profile-modal-header h3{margin:0}.modal-close{width:36px;height:36px;padding:0;font-size:var(--font-size-2xl);line-height:1;background:var(--color-surface-alt);border:1px solid var(--color-border);color:var(--color-text-muted);cursor:pointer;border-radius:var(--radius-md);display:flex;align-items:center;justify-content:center;transition:background .2s,color .2s}.modal-close:hover{background:var(--color-primary-green);color:var(--color-on-primary);border-color:var(--color-primary-green)}.profile-modal-tabs{display:flex;gap:var(--spacing-xs);padding:var(--spacing-md) var(--spacing-lg);background:var(--color-surface-alt);border-bottom:1px solid var(--color-border)}.profile-tab{padding:var(--spacing-sm) var(--spacing-md);border:1px solid var(--color-border);border-radius:var(--radius-md);background:var(--color-surface);font-size:var(--font-size-sm);font-family:inherit;font-weight:var(--font-weight-medium);color:var(--color-text-dark);cursor:pointer;transition:all .2s}.profile-tab:hover{border-color:var(--color-primary-green);color:var(--color-primary-green)}.profile-tab.active{background:var(--color-primary-green);border-color:var(--color-primary-green);color:var(--color-text-dark)}.profile-form{padding:var(--spacing-lg);overflow-y:auto}.profile-form label{display:block;margin-bottom:var(--spacing-md);font-size:var(--font-size-sm);font-weight:var(--font-weight-medium);color:var(--color-text-dark)}.profile-form label input,.profile-form label select{display:block;width:100%;margin-top:var(--spacing-xs);padding:var(--spacing-sm) var(--spacing-md);border:1px solid var(--color-border);border-radius:var(--radius-md);font-family:inherit;font-size:var(--font-size-base);background:var(--color-surface);color:var(--color-text-dark);transition:border-color .2s}.profile-form label input:focus{outline:none;border-color:var(--color-primary-green)}.profile-form .input-disabled{background:var(--color-surface-alt);color:var(--color-text-muted);cursor:not-allowed}.profile-form .form-actions{margin-top:var(--spacing-lg);padding-top:var(--spacing-md);border-top:1px solid var(--color-border)}.appearance-settings{padding:var(--spacing-lg);overflow-y:auto;display:flex;flex-direction:column;gap:var(--spacing-lg)}.appearance-settings-heading{margin:0 0 var(--spacing-xs);font-size:var(--font-size-base);font-weight:var(--font-weight-semibold);color:var(--color-text-dark)}.appearance-settings-desc{margin:0 0 var(--spacing-md);font-size:var(--font-size-sm);color:var(--color-text-muted);line-height:1.5}.admin-modal-form{padding:var(--spacing-lg);overflow-y:auto;max-height:70vh}.admin-modal-form .form-error{margin-bottom:var(--spacing-md);padding:var(--spacing-sm) var(--spacing-md);background:#ff6b6b1a;border-radius:var(--radius-md);color:var(--status-blocked);font-size:var(--font-size-sm)}.admin-form-group{margin-bottom:var(--spacing-lg);display:flex;flex-direction:column;gap:var(--spacing-xs)}.admin-form-group-checkbox{margin-bottom:var(--spacing-md)}.admin-form-label{font-size:var(--font-size-sm);font-weight:var(--font-weight-semibold);color:var(--color-text-dark)}.admin-form-label-inline{display:flex;align-items:center;gap:var(--spacing-sm);font-weight:var(--font-weight-regular);cursor:pointer}.admin-form-label-inline 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var(--color-border)}.time-range-slider{display:flex;flex-direction:column;gap:var(--spacing-sm);padding:2px 4px 0}.trs-readout{display:flex;align-items:center;justify-content:space-between;gap:var(--spacing-sm)}.trs-chip{font-weight:var(--font-weight-semibold);font-size:var(--font-size-sm);color:var(--color-text-dark);background:var(--color-surface-alt);border:1px solid var(--color-border);border-radius:var(--radius-full);padding:4px 12px;font-variant-numeric:tabular-nums}.trs-duration{font-size:var(--font-size-xs);font-weight:var(--font-weight-medium);color:var(--color-text-muted);background:var(--color-bg-info);border-radius:var(--radius-full);padding:3px 10px;white-space:nowrap}.trs-track-wrap{position:relative;height:28px}.trs-track,.trs-range{position:absolute;top:50%;transform:translateY(-50%);height:6px;border-radius:var(--radius-full);pointer-events:none}.trs-track{left:0;right:0;background:var(--color-border)}.trs-range{background:linear-gradient(90deg,var(--color-primary-green),var(--color-primary-blue))}.trs-input{position:absolute;top:0;left:0;width:100%;height:28px;margin:0;background:transparent;-webkit-appearance:none;appearance:none;pointer-events:none}.trs-input-start{z-index:3}.trs-input-end{z-index:4}.trs-input:focus{outline:none}.trs-input::-webkit-slider-thumb{-webkit-appearance:none;appearance:none;pointer-events:auto;width:18px;height:18px;border-radius:var(--radius-full);background:var(--color-surface);border:3px solid var(--color-primary-green);box-shadow:var(--shadow-card);cursor:grab;transition:transform var(--transition-fast),box-shadow var(--transition-fast)}.trs-input-end::-webkit-slider-thumb{border-color:var(--color-primary-blue)}.trs-input::-webkit-slider-thumb:hover{transform:scale(1.15)}.trs-input::-webkit-slider-thumb:active{cursor:grabbing;transform:scale(1.2);box-shadow:var(--shadow-card-hover)}.trs-input:focus-visible::-webkit-slider-thumb{box-shadow:0 0 0 4px var(--color-bg-info)}.trs-input::-moz-range-thumb{pointer-events:auto;width:18px;height:18px;border-radius:var(--radius-full);background:var(--color-surface);border:3px solid var(--color-primary-green);box-shadow:var(--shadow-card);cursor:grab;transition:transform var(--transition-fast),box-shadow var(--transition-fast)}.trs-input-end::-moz-range-thumb{border-color:var(--color-primary-blue)}.trs-input::-moz-range-thumb:active{cursor:grabbing;transform:scale(1.2)}.trs-input::-moz-range-track{background:transparent;border:none}.trs-ticks{display:flex;justify-content:space-between;font-size:var(--font-size-xs);color:var(--color-text-muted);font-variant-numeric:tabular-nums}.time-range-slider.is-disabled{opacity:.5;pointer-events:none}.admin-form-row.admin-form-row-compact{margin-top:var(--spacing-md);margin-bottom:0}.profile-photo-input{margin-top:var(--spacing-xs);display:flex;gap:var(--spacing-lg);align-items:flex-start}.profile-photo-preview{width:80px;height:80px;border-radius:var(--radius-md);overflow:hidden;background:var(--color-surface-alt);border:1px solid var(--color-border);flex-shrink:0}.profile-photo-preview 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dd{margin:0;color:var(--color-text-dark);font-size:var(--font-size-sm);font-weight:var(--font-weight-semibold);overflow-wrap:anywhere}.admin-actions-success{background:var(--color-bg-success);border:1px solid color-mix(in srgb,var(--color-primary-green) 35%,var(--color-border));padding:var(--spacing-sm) var(--spacing-md);border-radius:var(--radius-md);display:flex;align-items:center;justify-content:space-between;gap:var(--spacing-sm);color:var(--color-text-dark);font-size:var(--font-size-sm)}.admin-actions-label-value{background:var(--color-surface-alt);border:1px solid var(--color-border);border-radius:var(--radius-md);padding:var(--spacing-sm) var(--spacing-md);font-size:var(--font-size-sm);word-break:break-word;line-height:1.5}.admin-actions-radio-group{margin:0}.admin-actions-radio-option{display:flex;align-items:center;gap:var(--spacing-sm);padding:var(--spacing-xs) 0;cursor:pointer;font-size:var(--font-size-sm)}.admin-actions-radio-option input{accent-color:var(--color-primary-green)}.admin-actions-link{display:inline-flex;align-items:center;justify-content:center;gap:6px;width:fit-content;min-height:34px;padding:0 var(--spacing-md);border-radius:var(--radius-md);color:var(--color-primary-blue);background:var(--color-bg-info);text-decoration:none;font-weight:var(--font-weight-semibold)}.admin-actions-link:hover{text-decoration:underline}.admin-actions-upload{display:inline-flex;align-items:center;justify-content:center;width:fit-content;gap:8px;border:1px dashed color-mix(in srgb,var(--color-primary-green) 45%,var(--color-border));border-radius:var(--radius-md);padding:var(--spacing-sm) var(--spacing-md);cursor:pointer;font-size:var(--font-size-sm);font-weight:var(--font-weight-semibold);background:var(--color-bg-success);transition:border-color .14s ease,background .14s ease,transform .14s ease}.admin-actions-upload:hover{border-color:var(--color-primary-green)}.admin-actions-upload.state-uploading{border-color:var(--color-primary-blue);background:var(--color-bg-info);cursor:progress}.admin-actions-upload.state-uploaded{border-color:var(--color-primary-green);background:var(--color-bg-success);cursor:default}.admin-actions-upload.state-failed{border-color:var(--status-blocked);color:var(--status-blocked);background:#ff6b6b1a}.admin-actions-history-pager{display:flex;align-items:center;gap:var(--spacing-sm)}.admin-actions-history-page{font-size:var(--font-size-sm);color:var(--color-text-muted);min-width:64px;text-align:center}.admin-actions-history-table-wrap{overflow-x:auto;border:1px solid var(--color-border);border-radius:var(--radius-md);background:var(--color-surface)}.admin-actions-history-table{width:100%;border-collapse:collapse;font-size:var(--font-size-sm)}.admin-actions-history-table th,.admin-actions-history-table td{padding:var(--spacing-sm) var(--spacing-md);border-bottom:1px solid var(--color-border);text-align:left;vertical-align:top}.admin-actions-history-table th{background:var(--color-surface-alt);font-weight:var(--font-weight-semibold);white-space:nowrap}.admin-actions-history-table tbody tr:last-child td{border-bottom:none}@media(max-width:1024px){.admin-actions-workspace{display:flex;flex-direction:column}.admin-actions-sidebar{border-right:none;border-bottom:1px solid rgba(15,23,42,.08);width:100%;min-width:0}.admin-actions-list{max-height:320px}}@media(max-width:640px){.admin-actions-content,.admin-actions-form-card,.admin-actions-history{padding:var(--spacing-md)}.admin-actions-param-grid,.admin-actions-fields{grid-template-columns:1fr}.admin-actions-content-header{flex-direction:column;gap:var(--spacing-xs)}}.admin-action-access-toolbar{display:flex;align-items:center;justify-content:space-between;gap:var(--spacing-md);margin-bottom:var(--spacing-md);flex-wrap:wrap}.admin-action-access-counts{color:var(--color-text-muted);font-size:var(--font-size-sm)}.admin-action-access-toolbar-actions,.admin-action-access-row-actions{display:flex;align-items:center;gap:var(--spacing-sm);flex-wrap:wrap}.admin-action-access-lists{display:grid;gap:var(--spacing-lg)}.admin-action-access-table .admin-action-access-count-cell{font-variant-numeric:tabular-nums}.admin-action-access-modal{max-width:720px;width:90vw}.admin-action-access-modal-body{display:flex;flex-direction:column;gap:var(--spacing-md);max-height:calc(90vh - 92px);overflow-y:auto;padding:var(--spacing-md) var(--spacing-lg) var(--spacing-lg)}.admin-action-access-search{position:sticky;top:0;background:var(--color-surface);padding-bottom:var(--spacing-sm)}.admin-action-access-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(240px,1fr));gap:8px;max-height:420px;overflow-y:auto;padding:4px;border:1px solid var(--color-border);border-radius:var(--radius-md)}.admin-action-access-row{display:flex;align-items:flex-start;gap:8px;padding:6px 8px;border-radius:var(--radius-sm);cursor:pointer;font-size:var(--font-size-sm)}.admin-action-access-row:hover{background:var(--color-surface-alt)}.admin-action-access-select-row{display:flex;flex-direction:column;gap:2px;padding:8px 10px;border:1px solid var(--color-border);border-radius:var(--radius-sm);background:var(--color-surface);color:var(--color-text);cursor:pointer;text-align:left}.admin-action-access-select-row:hover{background:var(--color-surface-alt)}.admin-action-access-row input[type=checkbox]{margin-top:3px}.admin-action-access-row-text{display:flex;flex-direction:column}.admin-action-access-row-key{color:var(--color-text-muted);font-size:11px;font-family:ui-monospace,SFMono-Regular,Menlo,monospace}.admin-action-access-summary{font-size:var(--font-size-sm);color:var(--color-text-muted)}